System Center Guide

While catching up on some of the myITForum discussion list threads, I saw a post by Jeff Gilbert (part of the SCCM writing team) regarding a unique approach to updating product documentation. They have, in effect, patched the existing offline help file (.CHM) to include updated content.

This method reminds me of the scene in Minority Report where Chief John Anterton (played by Tom Cruise) is on the lamb. Riding in an ultra-modern version of a subway, he looks towards a fellow passenger that is nose-deep into the “paper”. However, the “paper” is actually a high-gloss device that updates itself in real time. With only a moment’s notice, the front page changes - much to Anterton’s dismay. He looks on to see himself cited as the city’s most wanted man and sure enough he’s recognised within seconds.

Now, I’m not saying that the Microsoft documentation team is stealing ideas from Hollywood (although the reading might be more entertaining if they did), but the concept of truly living documents is an interesting one. Imagine having the confidence that every time you pressed F1 or clicked “HELP”, that you knew you were receiving the most timely and accurate information possible – with or without the use of an active Internet connection at the time.

I think this is a great idea and certainly one that I would welcome even further investments among the rest of the Microsoft product stack.

Read the teams blog entry regarding this