The Service Manager product group annouced yesterday evening that they’ve hit a major milestone with the RC of the product. Read all about what’s made its way into the build on there blog:
Need some nice Visio templates for documenting your System Center Service Manager deployment? You’re in luck! Here’s a set provided to you courtesy of the SCSM team.
http://blogs.technet.com/servicemanager/attachment/3303593.ashx
Looks like my prediction caught the attention of the System Center Service Manager (SCSM) Team… the following was posted to the team’s blog overnight. Notice the closing comments….
Hard to believe that the Microsoft Management Summit 2010 is only two months away now! Service Manager is going to have a MUCH larger presence this year with:
- 4 sessions by SCSM product team Senior Program Managers
- 1 session by MVP Maarten Goet
- 1 session by Microsoft Consulting Services consultants
- 3 sessions on Opalis including integration with Service Manager
- 1 session by Service Manager customer – MPSD – the operations team that runs Microsoft.com, TechNet, MSDN, etc. that has been using Service Manager in production for a few months to manage 4,000+ servers
- 2 sessions just on compliance and risk management using Service Manager including one from a partner – Secure Vantage
- 1 session by our partner Intel showcasing how customers can leverage Intel vPro capabilities directly from within SCSM
- 1 session dedicated to showcasing just some of the many partner solutions that are coming to market on top of SCSM at RTM
- 2 panels covering broad topics but also including SCSM
- 5 instructor led hands on labs (that will also be available as self-paced hands on labs)
That is a LOT of content. You could practically spend the whole week at MMS doing nothing but learning about Service Manager (and eating and sleeping occasionally of course
).
You can see the entire session schedule filtered down to just SCSM content by going here:
http://www.mms-2010.com/public/sessions.aspx
Reminder: there is a reduced registration price of $1,725 if you register before March 24. It goes up to $1,970 after that so hurry and register.
We hope you all can make it!
There are even apparently people speculating and taking bets that Service Manager might announce RTM at MMS. Now, that would be exciting!!
Having been a part of the Microsoft Management Summit (MMS) since its inception as the SMS Users Conference in 1999, I feel somewhat qualified to speak to it’s history and trends. This annual event has allowed Microsoft and the partner ISV community to showcase their wares to thousands of attendees. In fact, many partners admit that a significant portion of their annual revenues come from the weeks and months following MMS.
Now those of you that know me well, can attest that I’m not a betting man. In fact, in all the years that MMS has been hosted in Las Vegas I’ve gambled no more than a total of $100. However, if I were a betting man, I would wager that this year Microsoft will Release-to-Manufacturing (RTM) the highly anticipated System Center Service Manager product. This would fall in line with how they announced the System Center brand and the subsequent release of Operations Manager 2007.
Some of you will recall that Microsoft attempted to release this product into beta as “Service Desk” back in 2007. However, the community was so disappointed with the Microsoft’s efforts on the product that they decided to pull it back and start completely over from scratch. Now, nearly 3 years later, with the product re-written and re-named it is quickly approaching its anticipated release schedule (1st Half, 2010) and is being welcomed much more favorably than the previous attempt. That is partly due to the true ITIL model that it follows, its asset management capabilities and integration points between the other System Center solutions.
So, will Microsoft finally get this product out the door at MMS 2010? Time will tell, but if you’re going to wager on it, I’d go all in if I were you.
Paul Ross, the man-in-charge for product marketing of System Center Service Manager, has just announced that due to current beta feedback, the product will not ship until the first half of 2010!
Needless to say this is a huge blow to the System Center community that has been largely viewing Service Manager as the “glue” that would bind the rest of the System Center family.
Personally speaking, while I value Microsoft’s commitment to getting it right the first time, I am very disappointed that I must know delay my customers with this product release even further.
You can read Paul’s full explanation on the System Center Team Blog.
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